Direct E-commerce

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The free storage period for shipments at branches in Ukraine is up to 24 calendar days, unless otherwise specified by the seller’s terms or by the service through which the order was placed. For shipments delivered from online stores or marketplaces, the free storage period is determined by the requirements of the respective seller/platform and may differ from the standard period, but must not exceed 24 calendar days.

Detailed information

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.