For more than 20 years of Nova Poshta existence, we created a new logistics system from scratch and are persistently  improving it, as well as the process of creating shipments and their processing, and handling customer inquiries.

Thanks to all that, we can commit to super fast delivery terms and stick to them in at least 95% of the cases, and even exceed customer expectations in 25% of cases.

We work a lot on it every day to offer our customers different ways to drop off and receive parcels (at service points, via parcel lockers, or from couriers), pay for the services (cash on delivery, online or offline payments, by cash or card), and packing shipments. This way we leave it for customers to choose the best options for themselves and even change their choices if needed. This is how we define convenience.

It is harder to define quality in the context of a service provided than a physical product sold.

But we have managed to do it and, in all modesty, admit that we have become a role model for a lot of companies.

What did it take us? – Establish the rules of play, make them clear and relevant for clients and stick to them, so that they can smile more often.

According to our research, 99% of the participants use our services, and Nova Poshta has 100% brand recognition. These figures support the fact that our services are available to people of absolutely different age, gender, place of residence, education, and income.

We are always on call for our customers. We handle their inquiries at service points, by phone, via online chat and social media.

Besides personal customer support, we have also implemented online tools for unlimited access to shipment information: mobile app, online tracking, and Personal Account.

For more than 20 years of Nova Poshta existence, we created a new logistics system from scratch and are persistently  improving it, as well as the process of creating shipments and their processing, and handling customer inquiries.

Thanks to all that, we can commit to super fast delivery terms and stick to them in at least 95% of the cases, and even exceed customer expectations in 25% of cases.

We work a lot on it every day to offer our customers different ways to drop off and receive parcels (at service points, via parcel lockers, or from couriers), pay for the services (cash on delivery, online or offline payments, by cash or card), and packing shipments. This way we leave it for customers to choose the best options for themselves and even change their choices if needed. This is how we define convenience.

It is harder to define quality in the context of a service provided than a physical product sold.

But we have managed to do it and, in all modesty, admit that we have become a role model for a lot of companies.

What did it take us? – Establish the rules of play, make them clear and relevant for clients and stick to them, so that they can smile more often.

According to our research, 99% of the participants use our services, and Nova Poshta has 100% brand recognition. These figures support the fact that our services are available to people of absolutely different age, gender, place of residence, education, and income.

We are always on call for our customers. We handle their inquiries at service points, by phone, via online chat and social media.

Besides personal customer support, we have also implemented online tools for unlimited access to shipment information: mobile app, online tracking, and Personal Account.