Accompanying documents

For example

● When shipping abroad in accordance with the customs legislation in the recipient country, customs fees may be charged, which will have to be paid to the Recipient. If necessary, an email with a request to pay customs fees can be sent to the Recipient.
● Please, note that customs fees are charged on all product categories, including gifts or warranty returns.
● The duty-free threshold in most European countries is 0 EUR, which means that all international express shipments are subject to customs clearance and payment of duties by the recipient.
● For export shipments worth more than EUR 10,000, filling out a customs declaration is mandatory. More details are provided in the Accompanying documents section. Export customs clearance takes place either in the shipment’s destination country or transit country.

● Customs services may request additional information about the content and value of the goods in the parcel from the Sender or Recipient.
● In the event that the parcel’s contents are interpreted as a commercial batch at the customs, duties will be imposed over the parcel according to the rules of charging customs duties on commercial goods, or the parcel will be returned to the Sender.
● The delivery service in the country of destination contacts the Recipient by email.
● If the Recipient has not responded to the message and/or the delivery has not made due to incorrect data of the Recipient, the parcel can be returned to the Recipient in Ukraine, or it is also possible to clarify the details and send it for redelivery.

Import to Ukraine

Export from Ukraine

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Agreement for legal entities of NP Global LLC

Terms of service of NP Global LLC

Dangerous and prohibited shipments of NP Global LLC

List of documents for legal entities

Example of an invoice for legal entities

Invoice form for legal entities

Claim form for international delivery for legal entities and individual entrepreneurs 

Expert evaluation of the GPS tracker

Supplier Code of Conduct

Example of a completed customs application for legal entities (up to 150 euros) CSC Kyiv

Example of a completed customs application form for legal entities (up to 150 euros) CSC Lviv

Application form for customs clearance (CSC Kyiv)

Application form for customs clearance (CSC Lviv)

Instruction on customs clearance of import consignments at the CSC Lviv/Kyiv for legal entities

We invite you to join more than 300,000 of our customers –  individual entrepreneurs and legal entities who use goods delivery services under special conditions, have the option of automatic product return and can control the registration and shipping processes using their own Business Cabinet and API.
To start cooperation, it is necessary to conclude an agreement with &#8220;Nova Poshta&#8221; LLC and obtain a Business Client card.
The Business Client card is provided for identification and confirmation of special terms of cooperation.

How to start cooperation with Nova Poshta Global?

Detailed instructions on how to conclude an agreement via the Business Cabinet are provided by <a style="color: #d63838;" href="https://static.novaposhta.ua/sitecard/misc/doc/stvorennya_zayavki_online.pdf">the link</a>.
Please note that to send the agreement for review through the Business Cabinet online, you need to have a qualified electronic signature (QES). If there is no QES, you need to print out the necessary contract in two copies, sign it and send it from any Nova Poshta service point (it&#8217;s free of charge).

How to conclude an agreement using the Business Cabinet?

Detailed instructions on how to conclude an agreement through a service point of Nova Poshta LLC are available at <a style="color: #c93232;" href="https://static.novaposhta.ua/sitecard/misc/doc/pamyatka_klienty.pdf">the link</a>.

How to conclude an agreement through the Nova Poshta service point in Ukraine?

FOR YOU

Facts about us

FOR BUSINESS

For e-commerce businesses, we offer new markets and integration with us as a unique and comprehensive delivery service for your clients. For logistic partners, we offer a cross-border product for a fast launch of deliveries on a global scale.

FOR GLOBAL E-COMMERCE

We use cookies on this website to provide the best experience for you. By confirming, you agree to our <a style="color: #da291c;" href="https://novaposhtaglobal.ua/cookies">Cookie policy</a>.

About the sustainable development of Nova Poshta

With your support, Nova Global team daily provides an easy and convenient shipment and delivery service, which today becomes available to Ukrainians in the whole world.

FRIENDLY SERVICE

Nova Global - we create products and digital solutions for business and personal life; our key focus is the global B2C cross-border market for eCommerce and marketplaces.
 
 
Nova Global's logistics solutions enable you to open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China and Ukraine.

THINK GLOBALLY, WIN LOCALLY

You can entrust us with processing and shipping your products to 213 countries. Nova Global provides regular import and export to most countries in the world in a matter of days. Do business globally.

Do you sell your products on Etsy or Amazon? Or are you just planning to start selling? We offer comprehensive solutions for processing and shipping your products to clients in 213 countries from global marketplaces: Vinted, eBay, Stock X, Depop, Etsy, Amazon, Rubylan, Artpal and others.


FOR SELLERS ON GLOBAL MARKETPLACES

Main new design

Export or import: with Nova Global you can do it all. Our private Supernova air fleet will also guarantee the best delivery timing.

A WORLD WITHOUT BORDERS

The whole world is at your fingertips with Nova Global. Now is the time to make a gift for your distant relatives, get a parcel from friends abroad or order something in an online store located on another continent.

The best delivery solution for business and life

Welcome to Global Parcel delivery

English

Українська

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isiZulu

Personal Account

Calculator

Customs clearance abroad and in Ukraine

Delivery to an address

Shipments with international cash on delivery (COD)

Return of unclaimed cargo

Return shipping for the return of goods

Disposal of unclaimed cargo

Marketing support

Services

Manual data entry

Creation of labels and cargo manifests

Account manager

Customer care service

Support

Customs clearance

Delivery to the service point 

COD Shipments

Return

Return delivery

Disposal

Export

Import

Personal account

Tracking

Products and services

Shopping

Who we are

Career

Insights

Contacts

Receiving

Sending

Calculate

Tariffs

If you plan to use the services of the Nova Global customs broker, read the tariffs for customs brokerage services in Ukraine for individuals.

Customs brokerage services

Create a shipment

You can additionally download tariffs

The calculator calculates the approximate cost of transportation, which is paid by the Sender. The result does not take into account customs duties and taxes that may be charged to the Recipient in the country of delivery. You can additionally download tariffs using <a style="color: #ff0000;" href="https://novaposhtaglobal.ua/wp-content/uploads/2024/05/business-tariff-150524.pdf">this link</a> (effective from 16.05.2024) and <a href="https://novaposhtaglobal.ua/wp-content/uploads/2024/04/business-tariff-22042024-euro-ver-en.pdf">this link (EUR)</a> and <a href="https://novaposhtaglobal.ua/wp-content/uploads/2024/04/business-tariff-22042024-usd-ver-en.pdf">this link (USD)</a> for additional prices for non-residents.

Delivery costs

Make a shipment

Global delivery of goods

Freight and logistics solutions

Register a shipment for import

Register a shipment for export

How to register

Submit an application

Delivery to the service point / parcel locker / recipient’s address in Ukraine

Care service assistance

Delivery of documents, goods, and cargo up to 70 kg. For the delivery of goods that cannot be delivered as part of the basic products due to existing restrictions, we offer individual solutions – international freight services.

Global delivery to 200 countries of the world

Choose the type of Freight:

<h1><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;International freight agent&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}">International freight agent</h1>
Nova Poshta Global expands the scope of services and offers a new service to businesses. One of them is road and air freight from China, Germany, Poland, the USA and other countries worldwide. It is a cargo transportation, which is carried out on the basis of an agreement and includes a set of preferences for the client of the transport company. Freight is required for delivery or receiving large, bulky, dangerous cargo, or a large batch of standard goods and products. In this case, transportation involves additional stages:
• ensuring the secure delivery;
• preparation of an extended set of accompanying shipping documents;
• frequently, intermediate warehouse services;
• cargo insurance;
• forwarders services and brokers support.
Nova Poshta Global takes over international transport stages when concluding a freight agreement.
<h2>Road freight: international transport features</h2>
Road freight is the rental of one or more trucks for the delivery of cargo on pallets or in containers. The advantage of this service is the ability to select the desired vehicle:
• a trailer;
• a van;
• temperature-controlled truck, etc.
One of the drawbacks is that the long distance delivery takes a considerable amount of time, so when crossing the border the downtime is possible. However, the affordable price of the service for some customers compensates for this shortcoming.
The agreement defines the conditions for road freight transportation:
• weight and type of the cargo;
• place and time of loading;
• type of vehicles;
• destination, unloading address;
• delivery date;
• payment procedure.
These conditions shall be observed by the parties. If they are violated, the aggrieved party receives compensation.
<h3>Air freight: transportation features</h3>
To deliver a container from China, India, the USA and other remote countries by car, you need to wait several months. The companies don’t always have time to wait.
Air freight allows you to quickly deliver and receive express shipments from Ukraine abroad and to Ukraine from 30 countries of the world. As well as road freight, air cargo involves the signing of an agreement between the parties. All conditions, including force majeure, for example, due to seasonal or weather restrictions are indicated in the agreement.
Air freight pros:
• flights logistics according to individual preferences and route;
• cargo transportation is possible to any place in the world;
• delivery in a short time, which is important when transporting fragile and perishable goods, animals, and plants;
• high speed and security level;
However, air freight transportation has a disadvantage which is a high cost. But all the advantages outweigh this drawback.
<h3>Overseas freight shipping rates calculation</h3>
Many entrepreneurs inquire how to calculate overseas freight shipping rates for a particular consignment of goods. The value of the agreement is determined by:
• means of transport
• distance;
• cargo type and volume;
• insurance amount;
• delivery terms;
• additional services — loading, packaging, support.
Contact the manager of Nova Poshta Global to find out the details of freight. They will also guide you on the overseas air freight rates and road freight rates.

Delivery to the service point or recipient’s address in Ukraine

Nova Global offers to use the International Freight service if your cargo: • Is oversized, • Is dangerous, • Requires compliance with the temperature regime, • Cannot be delivered as a part of the basic services (International delivery, Global delivery export/import, Delivery of pallets). Freight is a complex product of cargo delivery around the world carried out by air, sea, and road transport. A network of reliable partners around the world, combined with our many years of experience, allow us to offer you flexible terms and high-quality services. A personal manager will offer optimal logistics solutions based on the needs of your business and will accompany your cargo. We provide additional services according to your needs, including customs clearance services in Ukraine by Nova Global's own brokers, additional liability service (the ability to receive compensation in the amount of the declared value in case of loss or damage to the cargo), support provided by a personal manager, and the ability to track shipping status.  Advantages of Freight: &bull;&nbsp;Choosing the best route and delivery cost, &bull;&nbsp;Support by a personal manager, &bull;&nbsp;Pickup at the address or cargo service point (check availability in your country), &bull;&nbsp;Delivery to the recipient's address.

Freight and logistics solution for business

High-quality road delivery of your goods all over Europe

We deliver pre-assembled and complete cargo.
 
LTL Road Freight: high-quality and reliable shipping of groupage cargo across Europe. We deliver oversized cargo both on pallets and without them. We provide an option of customs clearance or clearance at the cargo customs cargo terminal of your choice in Kyiv and Lviv.
 
FTL Road Freight: Freight transportation service by individual vehicles around Europe. Delivery of dangerous goods and cargo in compliance with the temperature regime.
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Road Freight

Comprehensive service of air cargo delivery around the world

Cooperation with leading airlines and a broad network of partners around the world makes it possible to deliver your cargo to almost anywhere in the world. In the conditions of the ban on flights from Ukraine, we carry out combined shipping by road + air.
 
Depending on your needs, we can offer such delivery options:
 
&#8220;Airport-to-airport&#8221; 
&#8220;Airport-to-door&#8221; 
&#8220;Door-to-airport&#8221; 
&#8220;Door-to-door&#8221;
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Air Freight

Comprehensive service of sea freight delivery around the world

We provide cargo delivery service between the ports of the world you need.
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Sea Freight

to Nova Global

Ukraine gateway

Gateways

Entry points

Nova Global coverage

Process of delivery

Сompanies that we work with

✓ WMS Microsoft Dynamics 365
✓ Picking and packing
✓ Receiving by PCS and quality 
✓ Fast cross-docking. Box and PCS 
✓ Stock control 
✓ Address storage

Fulfillment

✓ Export declaration EX1
✓ Transit declaration T1 
✓ Customs clearance for import goods in EU 
✓ Simplified customs clearance for goods up to 150 euro in UA

✓ 100% of coverage for door delivery 
✓ 8 500 PUDO locations 
✓ 13 500 parcel lockers 
✓ Free 24 days storage at PUDO and 5 days at locker

Last mile delivery to Ukraine

✓ Returns for undelivered goods 
✓ Returns for unclaimed goods 
✓ Returns for uncleared goods

✓ Track and trace the parcel in real time 
✓ Change delivery address 
✓ Pay for COD

Mobile App

✓ Full API integration or manual data loading 
✓ Creation of labels and cargo manifests 
✓ Exchange of detailed tracking information 
✓ PUDO dictionary

API integration

✓ Personal account and OPS manager

Delivery services

Local delivery: 1-2 days. End to End for global delivery: from 5 days.

Delivery time

We create products and digital solutions for business and personal use. Our key focus is on the global B2C cross-border market for eCommerce and world online marketplaces. Nova Global's logistics and solutions can open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China, and Ukraine. Simply integrate with Nova Global to access an end-to-end delivery methodology that gets what you need from the Sender's Warehouse to the final recipient in the destination country, complete with first-mile operations, customs clearance, line hauls, and last-mile delivery operations. <a href="https://novaposhtaglobal.ua/en/about/">Learn more about group of Companies</a>

E-commerce delivery from anywhere in the world

Delivery of returned goods

It is a logistics solution that helps deliver parcels for businesses through the network of Nova Poshta Global service points to Recipients around the world. For example, if you sell products on Etsy, Amazon or eBay marketplaces. We provide cargo acceptance at Nova Poshta service points according to a simplified procedure.

Sell on the marketplaces of the World

Return of unclaimed goods

Disposal of unclaimed goods

It is a logistics solution for businesses that helps deliver consolidated cargo from the international warehouse of Nova Poshta Global to recipients in Ukraine. We provide acceptance of cargo at the NPG international warehouse (delivery to the NPG international warehouse is carried out by the Customer); customs clearance of consolidations in the country of origin (preparation of MAWB, EX1, T1); auto/air or combined linehaul to the country of destination; customs clearance in Ukraine for legal entities and individuals; the last mile on the territory of Ukraine (delivery to a service point, parcel locker, or address).

Delivery of consolidated cargo from an international warehouse

B2C shipments from Ukraine